Frequently Asked Questions

We get it, signing your kids up for a new activity can be a big commitment! Heart & Soul believes that research and planning are important when picking the right studio for your family. So, we’ve provided the answers to all of our most frequently asked questions right here!

Don’t see an answer to one of your questions? Email us at heartandsoul@heartandsoulkids.com!

We’re sad to see you go, but we understand that things come up.

To withdraw from class and prevent being charged for the following month's tuition, you will need to submit the drop request through the family portal.

Please note that if the drop request is not submitted before the last day of the current month, tuition will not be refunded.

Dropping a Class

Visit Family Portal

  • Tuition is not refunded, but your student is still welcome to participate in classes for the month. Please still inform us as soon as you are aware a student will need to be dropped.

  • Tumble With Me: Parent and child should wear form-fitting, comfortable, and easy-to-move in clothing. Please no baggy clothing, dresses, skirts, clothing with buttons, or jewelry. Parent and child will be barefoot for gymnastics classes.

    Tumble & Dance With Me: Parent and child should wear form-fitting, comfortable, and easy-to-move in clothing. Please no baggy clothing, dresses, skirts, clothing with buttons, or jewelry.

    Parent and child will be barefoot for the gymnastics portion of Combo, and can either remain barefoot in the dance portion or wear socks or sneakers that have not been worn outdoors.

    (Combo classes include 30 minutes in the gym room and 30 minutes in the dance room.)

  • Gym & Intro to Dance Combo: Students will wear a dance leotard with convertible pink/nude tights or dance shorts and a form fitting t-shirt/tank top. Hair should be kept out of the face.

    Students are barefoot for the gymnastics portion of the class, and wear pink or black ballet shoes and black tap shoes for the dance portion. (Combo classes include 30 minutes in the gym room and 30 minutes in the dance room.)

    Ninja & Hip Hop Combo: Students will wear athletic shorts or leggings and a form fitting t-shirt/tank top. Hair should be kept out of the face.

    Students are barefoot for the gymnastics portion of the class, and wear comfortable sneakers that have not been worn outdoors for the Hip Hop portion. (Combo classes include 30 minutes in the gym room and 30 minutes in the dance room.)

  • Intro to Dance (Tap/Ballet/Jazz): Students should wear a leotard with pink tights (optional) or black athletic shorts/leggings and a black t-shirt. Hair should be out of the face. Students will wear pink or black ballet shoes and black tap shoes.

    Hip Hop Only: Students should wear black shorts or leggings and a black t-shirt. Hair should be out of the face. Students will wear comfortable sneakers that have not been worn outdoors.

    Ballet Only: Students should wear a leotard with pink tights (optional) or black athletic shorts/leggings and a black t-shirt. Hair should be out of the face. Students will wear pink or black ballet.

    Jazz/Lyrical, Acro, and Choreo: Students should wear a leotard with tights or black dance shorts/leggings and a black t-shirt. Hair should be out of the face. Students will wear jazz or ballet shoes.

  • We do not require your dancer’s shoes to be purchased from a specific outlet!

    Walmart, Target, and Amazon usually have the best deals on all three types of shoes (ballet shoes, tap shoes, and Hip Hop sneakers). Your nearest second-hand children’s clothing store typically has a few pairs of tap and ballet shoes too!

  • Gymnastics & Power Tumbling: Form fitting, comfortable, and easy-to-move in athletic wear or leotard (bike shorts allowed). Hair should be pulled up and out of the face. No baggy clothing, dresses, skirts, clothing with buttons, or jewelry.

    All gymnastics classes are barefoot.

  • Black shirt and black athletic shorts or athletic leggings. No baggy clothing, dresses, skirts, clothing with buttons, or jewelry. Hair should be pulled up and out of the face.

    All ninja classes are barefoot.

  • Form fitting, comfortable, and easy-to-move in athletic wear for all participants. No baggy clothing, dresses, skirts, clothing with buttons, or jewelry.

    Time spent in the gym will be barefoot!

Class Attire

  • Not at all! The Heart & Soul program is designed for children to be able to build a strong foundation in dance and gymnastics and is perfect for children new to these activities. Our goal is to help children develop life-long confidence in their abilities and a love for fitness.

    If you are unsure of where to start, talk to us! We will get your child into the best fit class for their age group and experience level. We want to make sure they love what they're doing while being challenged at an appropriate level! (Keep in mind that it is a lot harder to move your child down a class than it is to move them up.)

  • Nope! One of the best things about Heart & Soul is that we run tuition on a month-to-month basis. Tuition is processed on the first of every month, allowing us to be flexible with class times and types.

    If we join a class after the 1st, will we be charged for the full month of tuition?

    No, your tuition will be prorated for the class days left in that month. Prorated tuition and the annual family registration fee will be charged the day of your child’s first class.

  • The cleanest! We pride ourselves on providing a top-quality experience for our families, and that means that both facilities are professionally cleaned 7 days a week. On top of that, our teachers clean throughout the day ensuring that each class experiences the best version of the gym. Better yet, we have complimentary wifi and an awesome AC system so you can get the most out of class, too!

  • You can register online, in person, or by phone.

    Once your child is registered they will be automatically re-enrolled for the same class on the same day/time every month unless we receive a completed drop request form.

    To register a valid credit/debit card is required. Registration requires the following:

    Completed registration form is done online or over the phone: Completion of Waiver and Release online; Acknowledgement of Policies and Procedures;

    Credit/Debit Card Information & Authorization Annual Membership Fee and Tuition for the first month paid in full.

  • When a student ages out of their current group or is ready to progress to advanced levels, a member of our team will reach out with options to make the switch.

General Questions

General Studio Policies

  • For safety reasons, students are not allowed on the gym/dance floor or equipment before or after class. Parents/guardians are responsible for arriving on time as there is no supervision before or after the end of the class. Please remain on the premises while your child is in class.

  • If attending a camp, or event, please drop off and pick up your child on time, as there is no supervision before or after the event.

  • Parents may observe their child in class but MUST remain in the viewing area.

    • Heart & Soul Kids insurance does not allow non-registered parents and students in the training area. 

    • Parents and non-gymnasts/dancers are not allowed on the floor or in the dance room. Please keep other children off the floor and equipment at all times. 

    • Heart & Soul Kids accepts no responsibility and liability for accidents or injuries, which occur to anyone not enrolled in classes.

  • Food or drinks are not allowed in the classrooms. Street shoes and/or gum are not permitted on gym or dance floors.

  • We ask that you refrain from speaking with your child while they are actively participating in class, as communicating with students during class can be a distraction to other students.

  • Upon enrollment, your student’s tuition will automatically be processed on the first of the month until a drop request form is submitted and confirmed.

    A valid credit or debit card is required for registration and must be kept on file. Families are welcome to pay with cash or a check before the 1st so that the card will not be charged. We are unable to issue refunds for any reason.

    Tuition is not refunded if a drop is requested after the 1st of the calendar month.

  • Our $50 annual Membership Fee is for the entire family, and automatically processes every year on September 1st, when enrolled in classes, camps, or activities at Heart & Soul Kids.

    During that year, you can drop at any time, for any reason, and re-enroll without being charged an additional Membership Fee. If you re-enroll outside of that one year enrollment period, your annual Membership Fee will be prorated upon enrollment.

  • Yes!

    If you refer a family to Heart & Soul you will both receive a $10 credit as our way of saying thanks for expanding our community!

    Families with multiple children enrolled in class, or a child enrolled in multiple classes will automatically receive 10% off each additional class.

    First responders, military, and teachers receive 10% off class. Please let us know when you register so we can set it up in the system.

  • Yes! Unless a drop request form is submitted by the last day of the calendar month, students are continuously enrolled in the same class.

    Upon enrollment, your student’s tuition will automatically be processed on the first of the month until a drop request is submitted and confirmed.

  • Tuition is a fixed rate, regardless of how many classes are in the month.

    Most months will have four classes, however, some will have fewer, and some will have more depending on how the month falls. We do not prorate when there are less, and we do not charge extra when there are more.

    Throughout a calendar year, classes will even out.

  • Tuition pays for a student’s spot regardless of attendance. Heart & Soul is not responsible for a student’s attendance.

    Make-ups are not guaranteed, make-up options are contingent upon availability.

  • We have a 100% money-back guarantee if you or your student does not enjoy your first class. We don’t think you’ll need to use it, but nice to know it’s there!

    Beyond the first class guarantee, Heart & Soul does not offer any refunds or credits once tuition has been processed. Tuition pays for a student’s spot regardless of attendance.

    There will be no refunds, credits, or makeup classes given for gym closings for holidays and inclement weather.

    There will be no refunds or credits given for camps, birthdays, or events.

Heart & Soul Kids operates on a monthly tuition structure. Classes are priced based on the length of class - to see class pricing for your closest location, click here.

Tuition & Fees

Make Ups

We are excited to share that the ability to schedule makeups is now available for families to do through the portal! Here’s how it works:

  • The portal will automatically issue a makeup token once a class has been missed.

    • Families do not need to contact Heart & Soul Kids in advance about missing classes, as the system will generate the token automatically once that day’s attendance has been taken.

  • Up to two (2) makeup tokens can be issued per student, per month.

    • Tokens will automatically expire 30 days after they have been issued. Once a token expires, it cannot be reissued for use.

    • Tokens are not transferable for use between multiple children on a family account.

To use a makeup token:

  • On the main page, you will be able to see all students

  • Click the ‘Makeups’ button underneath the student you want to schedule a makeup for

  • If a makeup token is available, you should see it listed under:

    • Current Location Makeup Tokens

    • Makeup Tokens Available in Other Locations (If you see the token available here, switch your studio location at the top of the page to access and schedule the makeup.)

  • When you’re ready to use the makeup token, click ‘Use Makeup Token’.

  • Select the date on the calendar for which you’d like to see available makeup options (You’re able to see a 14 day range on the calendar.)

  • All classes for which your student is eligible will appear

  • Choose the class you’d like to schedule the makeup in.

    • The makeup token will now show under ‘Pending Makeup Tokens’. Once the makeup has been completed, the makeup token will move to ‘Spent Makeup Tokens’.

If your student has missed class and you do not see an active makeup token, or you need assistance in using a makeup token, please let us know!

  • The portal will automatically issue a makeup token once a class has been missed. The token can be used

    Up to two (2) makeup tokens can be issued per student, per month.

    Tokens will automatically expire 30 days after they have been issued. Once a token expires, it cannot be reissued for use.

    Tokens are not transferable for use between multiple children on a family account.

    Note: We are unable to reschedule a make-up class.

  • If Heart & Soul has to close due to the weather or an emergency, affected families will be notified via email.

    There will be no refunds, credits, or make up classes given for gym closings for emergencies or inclement weather.

  • Event staffing is planned around the number of expected participants. We do not offer make ups for no shows or cancellations.

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